Meet the Team - Marsh Water Damage San Antonio

Meet the San Antonio Team Behind Marsh Water Damage San Antonio

Marsh Water Damage San Antonio is run by people who live and work in this city, and we show up like it. Our crews know that a flooded laundry room in Alamo Heights doesn’t wait for a callback, and a slow ceiling stain in Stone Oak is often the first sign of something worse. What unites this team isn’t a uniform, though we wear those too. It’s a belief that water extraction is honest physical work, that documentation protects the homeowner as much as it protects us, and that a written price before demo starts is the only way to run a restoration company. Tobias Reyner, Owner, has spent two decades in this trade. He built the San Antonio location on a simple standard: send a verified technician, do the job right, and stand behind it for a full year. The people below are the ones who make that happen in Bexar County, day and night.

Call (325) 252-3917

Our People

Marcus D. – Lead Technician

Marcus has spent 14 years on water losses across San Antonio, from slab leaks in Castle Hills to sewage backups in the medical center. He holds IICRC certifications in Water Damage Restoration and Applied Structural Drying, and he’s the technician we send when a job involves multiple rooms, affected drywall, or hardwood floors that may be salvageable. Marcus runs psychrometric readings (measuring the heat and moisture in the air to track how a structure is actually drying, not just how it feels) on every job he touches. Outside of work, Marcus rebuilds vintage motorcycles in his garage off Bandera Road. He’s the first to say that a Harley and a damp subfloor have the same core problem: if you ignore the early signs, the repair gets a lot more expensive.

Lena R. – Senior Installer

Lena has been with the Threshold Group family of restoration companies for nine years, and she’s the person who handles the rebuild side of what we do. Her specialty is returning a home to its original condition after the drying is done: drywall, baseboards, trim, paint, and flooring that match what was there before the water event. Lena carries IICRC and RIA credentials and has logged hundreds of reconstruction jobs in San Antonio neighborhoods like Terrell Hills, King William, and the Dominion. She’s known on the crew for keeping a written scope sheet clipped to her tool bag at all times, because she’s seen too many jobs where the price changed after the drywall came down. On weekends, Lena coaches youth soccer at a park off Culebra Road, which she says is excellent training for keeping a restoration crew on schedule.

Carmen T. – Service Coordinator

Carmen is the voice you’ll likely hear first when you call Marsh Water Damage San Antonio. She’s answered our phones for six years, and she does it around the clock, because water damage doesn’t care if it’s Thanksgiving or 3 a.m. on a Tuesday. Carmen coordinates every dispatch, confirms technician arrival windows, and makes sure the customer knows exactly who is coming and when, with a name and a photo sent before the visit. She’s the reason our trucks actually show up when they’re expected. Carmen grew up in the Jefferson neighborhood and has family spread from Helotes to Schertz, so when she says she knows the streets of San Antonio, she means it. She’s also the office’s unofficial expert on which local tamale spots are worth the drive.

Diego V. – Apprentice Technician

Diego joined Marsh Water Damage San Antonio two years ago through a restoration training program and has been learning the trade from Marcus and Lena ever since. He’s already earned his IICRC Water Restoration Technician certification and is working toward additional credentials in mold remediation. Diego handles equipment setup, moisture mapping, and the careful documentation that goes with every drying job, including the photo records we provide to homeowners and their insurance adjusters. He’s the youngest member of the crew and the most likely to volunteer for the crawlspace jobs in older San Antonio homes, which his teammates appreciate more than he knows. When he’s not working, Diego is usually fishing at Braunig Lake or trying to convince Carmen to let him bring a smoker to the office.

One Standard, Every Job

The team in San Antonio operates under what we call the Threshold Standard, and it applies to every visit, not just first impressions. Here’s what that means in plain terms. First, every technician is background-checked, identity-verified, uniformed, and photo-badged. Before a tech arrives, you get their name and photo, and they show a photo ID badge at the door, every time. Second, we use professional restoration equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, the same commercial drying and extraction tools national franchises deploy, operated by technicians credentialed through IICRC, RIA, and IFA. Third, every job gets a written price before any work begins. No estimate that balloons after demo starts, no after-the-fact surprises. Fourth, every repair carries the 365-Day Done Right Promise, documented and printed on every work order. If the repair is not right within a full year, we make it right, and a free second visit is included automatically. Fifth, a live person answers every call, 24 hours a day, 7 days a week, including holidays. Not a voicemail, not a chatbot. When you call Marsh Water Damage San Antonio at (325) 252-3917, you’ll reach Carmen or another real person who can dispatch a team. Tobias Reyner holds every San Antonio job to this standard, because in this trade, the company name is only as good as the last call it answered.

Written by Tobias Reyner, Owner at Marsh Water Damage San Antonio, serving San Antonio since 2005.